Inside Sales Representative

Keller Laboratories

Fenton, MO

Join National Dentex - a leading healthcare organization specializing in the dental industry. We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 60+ labs throughout the country. Our team is growing, and we are hiring a number of key positions within our organization including this opportunity at NDX Keller Laboratories in Fenton, MO for an Inside Sales Representative

The regular hours for this position are from 8:00 AM to 5:00 PM, Monday through Friday, and subject to change from time to time. 

This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!  

Primary Responsibilities and Essential Functions of the Position: 

  • Cold-call prospects.
  • Identify decision makers within targeted prospects and leads to begin sales process.
  • Collaborate with laboratory leadership to determine necessary strategic sales approaches.
  • Collaborate with laboratory leadership and Marketing to create email and direct mail marketing campaigns.
  • Set up and deliver presentations, product/service demonstrations, and other sales actions when required.
  • Where necessary, support marketing efforts such as trade shows, exhibits, and other events.
  • Make outbound follow-up calls to existing customers via telephone and e-mail cross-sell and up-sell.
  • Overcome objections of prospective customers.
  • Investigate and troubleshoot customer service issues.
  • Appropriately communicate brand identity.
  • Assist our dentist base chair side in taking difficult shades.
  • Match patient dentition by custom staining porcelain and porcelain-to-metal restorations.
  • While calling on existing accounts and providing them with chairside service, review new services, assist with problems and maintain friendly relationships.
  • All other tasks as assigned.

Skills and Abilities Requirements: 

  • Excellent Telephone Skills
  • Ability to build and maintain strong relationship with customer.
  • Ability and willingness to make decisions receive feedback and take calculated risks.
  • Exhibit a can do attitude.
  • Excellent organizational skills.
  • Ability to handle many duties at a time in a fast-paced, time-sensitive environment.
  • Excellent listening skills to assess concerns and needs of the customer.
  • Excellent verbal and written skills to communicate effectively with a wide array of both external and internal customers.
  • Proficient computer skills including typing and familiarity with Microsoft Office products.
  • Ability to quickly learn new software to include account management systems.
  • Ability to prioritize work assignments and effectively manage time.
  • Ability to work individually and as part of a team 

Minimum Education and Experience Required:

  • High School diploma or equivalent required. 4 year degree preferred.
  • Minimum of 2 years of direct work experience in a sales or telephonic sales capacity.
  • Demonstrated ability to convert prospects and close deals while maintaining established sales targets.
  • Solid experience in opportunity qualification, pre-call planning, call control, account development, and time management.
  • Strong problem identification and objection resolution skills.
  • Able to build and maintain lasting relationships with customers.
  • Exceptional verbal communication and presentation skills.
  • Excellent listening skills.
  • Strong written communication skills.
  • Self-motivated, with high energy and an engaging level of enthusiasm.
  • High level of integrity and work ethic.