BE A MAKER

At Simpson Strong-Tie, there’s a common thread connecting the people who work here: the drive to make things better and figure out how to get it done. We call it the Maker mindset. For over 60 years, our employees have fostered a collaborative workplace where people are engaged in creative thinking from the first day on the job onward. No matter what role you’re in — from production, to sales, to engineering — you’ll contribute to the growth and success of the company by having a Maker mindset.

When you think of the best a family has to offer — support, collaboration and respect — that's what we value. When there's a win, we'll cheer you on. When there's a snag, coworkers step in to help you out. Working on solutions together is just the way we do things here, and that creates an atmosphere that often feels like home.

You'll work alongside talented, passionate, dedicated, humble and genuinely kind people who are all contributing to our shared mission: to provide solutions that help people design and build safer, stronger structures. It's this mission and our strong people-focused values that have made Simpson Strong-Tie a unique place to work — a place where you can connect, create and build your career. We invite you to learn more about our culture and why our employees are our most loyal customers.

You want to be an important member of a strong team of other makers who take pride in their work and support each other. As an Inside Sales Representative, you will be responsible for receiving, processing, and responding to orders and inquiries from customers of all types, including contractors, builders, and wholesale distributors, while working with production, shipping, and other branch departments to coordinate and meet customer needs timely and effectively. That’s year one. If career growth is important to you, we not only know how to help you with that, it’s what we love to do: https://youtu.be/PUqzuWryYcU.

WHAT YOU’LL BE DOING (% of Time)

Answer incoming phone calls and provide customers with requested information (pricing, ship dates, freight estimates, etc.) ensuring accuracy and professionalism. Investigate and answer customer inquiries related to the catalog, products, and product use. Provide limited technical assistance to inquiries. (50%)

Input customer orders into order entry computer system. Convert quotes to orders, track shipments, price special orders and initiate Quality Notifications (QN) in the system. Work with other branches to fulfill orders. Act as a liaison between customers and the production and shipping departments to ensure parts are produced and shipped in a timely manner. (50%)

DESIRED SKILLS AND EXPERIENCE

If you can do everything listed above, you’ve got what it takes. Perhaps some of the following would be helpful too:

• Bachelor’s degree preferred, high school diploma or equivalent required.
• 2 years related experience and/or training.
• Customer focus: Quickly and effectively solve customer problems and maintain productive customer relationships. Readily readjust priorities to respond to pressing and changing customer needs. Recognize potentially adverse customer reactions and develop better alternatives.
• Speaking and communication: Communicate verbally in an appropriate way for the audience he/she is speaking to. Communicate effectively with co-workers. Listen with full attention to what other people are saying, making sure to understand the needs being expressed, asking questions as appropriate without interrupting at an inappropriate time. Speak effectively before groups of customers or employees of organization.
• Attention to detail: Monitor and review work for accuracy and completeness. Complete work according to procedures and standards. Maintain an organized workspace and filing system. Understand verbal instructions.
• Reading and writing: Read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, and construction documents such as building plans. Write routine reports and correspondence.
• Reasoning: Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Teamwork: Maintain a collaborative approach in dealing with other Simpson Strong-Tie employees. Demonstrate a genuine commitment to mutually beneficial solutions. Ability to operate in a sales environment.
• Accountability and dependability: Arrive to work on time and follow instructions, policies, and procedures. Fulfill commitments made to customers, peers, co-workers, and managers. Hold self and others accountable for measureable, high-quality, timely, and cost-effective results.

TRAVEL REQUIRED

This job does not require travel.

WORK STATUS & LOCATION

This full-time, non-exempt position is located in Stockton, CA.

RELOCATION

Relocation is not available for this position.

PAY

$23.37 - $29.23 / Hour

REWARDS AT SIMPSON STRONG-TIE

We recognize and reward employees with a carefully designed and comprehensive rewards package, including competitive compensation, quarterly bonuses or commission and first-rate benefits. May exclude some positions, such as seasonal jobs.

• Quarterly Bonuses/Commission: You will be eligible for either a bonus or commission, paid on a quarterly basis. We believe all employees affect customers, sales and revenue — directly or indirectly – and should be rewarded by sharing the company profits.
• Benefits: We provide a wide range of benefits for eligible full-time employees including: medical, dental, vision, retirement contributions, employee stock purchase and bonus plans, pay for holidays, vacation, sick days, funerals and jury duty, years of service awards, employee discounts, employee referral bonuses, charitable contribution matching, education reimbursement and more.

In keeping with the Company's commitment to the communities in which it does business, we are an equal opportunity employer. This means that to the fullest extent required by local law, employment decisions are based on merit and business needs and not on race, color, citizenship status, national origin, ancestry, sex, gender (which state law may define to include gender identity/expression, transgender identity, pregnancy, childbirth or related medical condition, and gender stereotyping), sexual orientation, age, religion, creed, physical or mental disability, genetic information, medical condition, covered marital status, protected veteran status, or any other basis protected by applicable law.

Please note all job offers are contingent upon a successful background investigation and drug test. Simpson Strong-Tie’s drug policy is based upon Federal Law, and therefore will screen applicants for amphetamines, including methamphetamines, cocaine, marijuana/THC, phencyclidine, and opiates.

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