Insight Analyst

Oxford University Press

Cary, NC

We are the world’s largest university press. We have both a worldwide reach and a personal understanding of local needs, partnering on the ground to adapt publications and resources to meet the individual needs of communities, societies, and countries. We partner with researchers, educators, and technology partners to stay ahead of the changing ways people around the world are accessing and sharing knowledge. With a presence in more than 50 countries and millions of customers around the world, an idea launched at OUP can have a global impact.

More about OUP

Advancing Knowledge and Learning



To support the production of data, analysis and insights which will be utilized to drive improved performance across the Sales function. Responsible for supporting the development and curation of core datasets which are standardized and provide a holistic view of our sales performance. Responsibilities will include dashboard creation to enable sales activities and to provide a greater understanding of customer behavior, thus directly influencing decisions across the sales organization to increase turnover. Also, to seek to improve processes and systems wherever possible utilizing contemporary technology.

Key Accountabilities include:

1. Responsible for maintaining and supporting development of all key data sets relating to sales metrics including sales pipeline analysis, customer segmentation modelling, product performance and customer upselling tools.
2. Interacts directly with the Sales department to identify key analytical opportunities that deliver valuable sales insight and actionable data.
3. Delivering end to end campaign analysis to help understand customer behaviour and the effectiveness of our sales activity.
4. Provide automated insight dashboards to enable self-service analytics.
5. To support the creation of core data structures to drive pricing analytics.
6. Ensuring data sets and dashboards are produced in a scalable way and are error free.
7. Support in interrogating key internal datasets to ensure sales data is cleansed, standardised and has all required fields to drive better strategic decision making.
8. Responsible for delivery of daily, weekly and monthly reporting requirements as defined by the business.
9. Support improvements in analysis, forecasting and predictive modelling to enable better business decisions.
10. Rolling out new tools and training users to ensure we embed the new ways of using data to help drive decision making.




  • Minimum 1-2 years’ experience in the role of an analyst
  • Be highly numerate and experienced in the development and maintaining of complex data structures
  • Proven ability to deliver root cause analysis, troubleshoot data and data related processes
  • Advanced Excel skills
  • The ability to translate data into clear and concise actionable recommendations
  • Experience of cleansing and preparing data with the ability to query using MS SQL
  • Excellent knowledge of MS SQL




We care about work/life balance at OUP. We offer 15 days’ vacation time that rises with service, 8 sick days, plus floating holidays, personal days, company holidays, and a 35-hour working week. We are open to discussing flexibility in respect of working hours and the use of technology to support regular remote working, dependent on role. We also have a great variety of active employee networks and societies. 

We care for you and your dependents by offering health, dental, and vision insurance plans to our full-time employees. Each plan has multiple levels of coverage to fit your needs and has a high level of contribution made by OUP. In addition, we offer Employee Assistant Programs for all full-time employees, regardless of whether you elect in health insurance. We also offer life insurance and disability insurance.

We help make your money go further by providing a non-elective contribution on your behalf to your retirement plan of 7% of your salary and a matching contribution to the retirement plan of 50% on the first 6% of employee contributions on based earnings.


Location: This role is hybrid in Cary, NC or New York, NY

Salary: $46,550 - $69,825 dependent on skills and experience

GJC: I5 (for internal purposes only)