Build your best future with the Johnson Controls Team
As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!
What you will do
Under direct supervision and using established standards, responsible for hardware designs and software programming for HVAC control systems to meet the intent of the project requirements. Provides detailed information and submittals to communicate design and operation to customers, consultants, Johnson Controls field installation team and subcontractors. Responds to basic warranty calls.
What you will do
Work closely with our other internal departments to organize and schedule all installations from first customer contact to the closing out of the contract.
Perform welcome calls to each customer within 48 hours of job booking.
Communicate with internal and external customers to ensure installation site readiness i.e. construction progress, lift availability, network connectivity, proper personnel on-site, etc.
Coordinate and schedule JCI technicians and subcontracted vendors using proprietary scheduling software to ensure on-time installation completion for each installation job.
This includes initial installation meetings and each return trip thereafter.
Create job packets with all pertinent installation job details and required forms and provide to Installers prior to job start.
Track and verify on-time delivery off all materials needed to complete installations.
Update all pertinent information in our Installation Backlog Tool so that all stakeholders are informed of installation progress from the time of booking to completion.
Authenticate and process all necessary paperwork to ensure that each installation meets with JCI's Zero Harm safety policy.
Process all necessary paperwork to ensure timely closeout of the installation. This requires solid communication with multiple internal departments.
Facilitate the closing of each installation job either directly or through follow up with various other departments.
How you will do it
Communicate with customers, both internal and external, via telephone, email or internal program.
Work with Sales and National Account teams on any installation concerns.
Work with installers, sub-contractors, install manager and material handlers.
Work with vendors regarding material shipments
What we look for
• High School Degree or equivalent
• At least 1 year of customer service experience.
• Strong organizational skills.
• Ability to communicate in a professional business manner.
• Knowledgeable in Microsoft (Especially Outlook and Excel).
• Excellent written and verbal communication skills.
• Ability to handle several tasks simultaneously.
• Ability to work in a fast paced, team-oriented environment ( in office position)
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.ID:uDnQdo