Logistics Operations Engineer


Greencastle, PA


At KNAPP (pronounced K-NAP, not Nap!), we “Make Complexity Simple” by offering intelligent solutions for digitizing and automating everything from production and distribution to the last mile and stores. We are the customer’s value tech chain partner, which means partnering with the customer to create the most value within each link in their supply chain. Leveraging the latest software, AI and Robotics technology, we continue to disrupt the logistics automation industry for the world’s industry leaders in grocery, healthcare, retail, e-commerce, apparel & manufacturing.

We are a global company with our US headquarters located just North of Atlanta in Kennesaw, GA. KNAPP specializes in automated solutions for both WMS (Warehouse Management Systems) and WCS (Warehouse Control Systems) for B2B (Business to Business) and B2C (Business to Consumer) customers. We are a growing company of over 7,200 employees worldwide and in over 50 countries that is privately held, with 7% of our revenue reinvested in R&D, ensuring a strong and vibrant future! Join us and see how you can help change the world! For more information, visit www.knapp.com.


The Logistics Operations Engineer oversees that Customer’s logistics operations, such as manufacturing and shipping, works properly and meets Customer and KNAPP specifications, which are measured through key performance indicators (KPI’s). The LOE handles all matters related to the logistics operations system and its machinery, such as Incident, Problem, and Change Management.

This role encompasses a combination of supervisory, technical, training, and administrative responsibilities. Additionally, in this role, the LOE will serve as a liaison between KNAPP and Customer to fine tune the operations. As a key member of the team working directly with the KNAPP Customer, the LOE will interact with the Hotline (HQ), computer systems, software, physical technology (machinery), engineers, and end users to increase stability and efficiency and establish best practices. The LOE will train other personnel to use existing, changed, or new software and machinery integration.

Essential Functions and Responsibilities:

Increase system stability

Identify operational issues by observing and analyzing the system function and performance results

  • Continuously analyze and improve the operational process (measure = throughput)
  • Lead and supervise troubleshooting procedures such as:
    1. Incident Management (measure = time to resolve Service Level Agreement)
    2. Problem Management (measure = time to complete development cycle)
    3. Change Management (measure = % of successful CRs)

Identify operational priorities by assessing operational objectives (measure = uptime)

  • Continuous Improvement Process (measure = ITIL compliance, TPX Dashboard) Investigate complaints and suggestions

Increase system efficiency

Develop operational solutions by defining, studying, estimating, and screening alternative solutions

  • Determine impact on whole logistics system
    • Continuous Improvement Process

Anticipate operational issues by studying operational targets, modes of operation, limitations

  • Monitoring technical availability (measure = CMMS, Logistic Dashboard)
  • Monitoring performance (measure = Logistic Dashboard)

Overview of the Role:

  • Demonstrate KiSoft Warehouse Management and Control System expertise (WMS/WCS) assisting with warehouse automation and logistic solutions
  • Support commissioning activities for projects requiring WMS and/or WCS, including planning and coordination of all testing activities required by Customer and company during all phases of testing leading up to the “go live” date
  • Support, modify, and/or enhance KNAPP’s software product to sustain operations in the warehouses
  • Provide onsite support for enhancement projects and new WMS and WCS projects
  • Define new WMS and WCS requirements for changes requested by Customer. Build and manage defects list of issues identified in warehouse
  • Train customers to better utilize KiSoft capabilities and analyze/diagnose common/typical issues that occur in operational warehouses
  • Analyse/diagnose issues that occur in the operational warehouse, including conveyor and SDA hardware, server hardware and software, application and control system software, and customer-owned printers and labellers. Log all issues and report to Customer management
  • Write customer requested reports using proprietary reporting software and SQL
  • Help the Customer troubleshoot in-house written reports
  • Deploy customer written reports to the production environment
  • Install and troubleshoot Navigator and SCADA software on Customer-owned workstations and laptops
  • Log and report to Customer management free disk space on KNAPP servers and opportunities for system enhancements

Key Responsibilities:

  • Oversee WMS and WCS software functionality of a warehouse
  • Identify and resolve issues in WMS and WCS software application area
  • Independently monitor the system hardware and software
  • Identify and resolve critical mechanical issues
  • Install software on Windows workstations and laptops
  • Provide logistical support for warehouse operations
  • Write management reports for the Customer 

Other Duties and Responsibilities:

  • Technician with deep understanding (know how) of the system
  • Be readily available during working hours, without delay
  • Respond fast to incidents and problems
  • Provide quick response to questions
  • Receive/provide on-site training
  • Use in-depth analysis of problems on-site when possible
  • Speed up communication with higher support levels due to knowledge of internal workflow and good pre-analysis
  • Mange on-site Release Management in close consultation with Customer
  • Learn and share information about new features and facilities improvements


  • Competent knowledge of software applications and SQL
  • Technical knowledge in Linux, Windows 10, and Windows Server
  • Technical knowledge in Oracle database, PL/SQL, Java and/or C++
  • Technical knowledge about hardware, server, and workstation construction
  • Technical knowledge in network technologies
  • Several years’ experience in software commissioning is an advantage
  • Understanding of how mechanical and electrical machinery functions
  • Ability to work independently or on a team
  • Basic understanding of software development concepts
  • Working knowledge of Microsoft Office
Working Conditions and Environment:
  • Overtime as required by work
  • Authorization to work in the U.S.
  • Passport or ability to obtain passport
  • Professional office etiquette is required at all times
  • Physical requirement may include sitting, stooping, bending, visual acuity, finger dexterity, walking, lifting up to 50 pounds


  • Industry competitive compensation
  • Great benefits with competitive employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more!
  • 401k with employer match and no vesting!
  • Paid Vacation & Holidays
  • Profit Sharing
  • Paid Parental Leave
  • Subsidized child-care
  • Tuition Reimbursement
  • Pet Insurance
  • Corporate Social Responsibility including recycling, sustainability, and volunteering

KNAPP is an equal opportunity employer. We are committed to a work environment that supports, inspires and respects all individuals without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran, disability status or any other basis protected by law. 

Due to the safety-sensitive nature of this position, strict adherence to KNAPP’s drug-free workplace policy is required.  All candidates will be subject to drug-screening in accordance with the policy, and will be expected to remain drug-free during their employment. There will be no exception if recreational or medical use of marijuana is permitted in the location of employment and/or residence or if use of marijuana is only during “off-hours.”