Mid-Level Field Support Representative Global Distribution Management Systems (GDMS)

Boeing

Maryland Heights, MO


Mid-Level Field Support Representative Global Distribution Management Systems (GDMS)

Company:

Tapestry - G0G

Job ID:

00000401204

Date Posted:

2024-01-30

Location:

POL - Gdansk, Poland, USA - Maryland Heights, MO

Job Description Qualifications:

Mid-Level Field Support Representative (Onsite)

Tapestry Solutions, A Boeing Company, comes with over 30 years of industry experience designing, implementing, training, and supporting logistics information systems. A career with the Tapestry Solutions team brings the best of both worlds: access to the incredible depth of resources and opportunities of Boeing while working in a company having a small business, family-oriented culture.

We have over 500 employees worldwide supporting our customers with high-quality, innovative, and cost-effective information technology and business intelligence solutions. Tapestry Solutions supports 85 defense, commercial and government customers from over 50 US locations and nine countries.

Tapestry Solutions, a part of Boeing Global Services BGS, is seeking a Mid-Level Field Support Representative to work in Powidz, Poland. The FSR directly supports the fielding, set-up, integration, use and training of U.S. Government and Tapestry Solutions, Inc., logistics software applications. The FSR provides direct field support to the customer in their garrison, training and operational missions. The FSR works with customers to set-up, integrate and operate Global Distribution Management Systems (GDMS) software in garrison and tactical environments. The FSR works with customers to maintain network connectivity and resolve any software, hardware, operating systems and information issues that impact system availability. The FSR trains, troubleshoots, creates plans of action, repairs and maintains the performance of designated application systems and critical hardware connections. The FSR resolves network and applications issues in the field and assists the customers with submitting incident reports into the Government managed incident network process and system. The FSR is the direct support liaison for the customers and provides the reach-back support to the Product Lead, US Government customer and technical support capabilities. The FSR demonstrates a strong working knowledge of distribution management and movement control operations while instructing subject material for the GDMS and other Government and Tapestry Solutions, Inc., systems as required.

Position Responsibilities:

  • ​​Deliver over the shoulder and classroom training
  • ​Create and present briefings and demonstrations that address system capabilities and uses for operators, commanders and staff
  • ​Create, submit and present required reports as directed by Product Lead.
  • ​Service computer hardware, software and operating system in coordination with customers
  • Relay the needs of using commands and units to Product Lead.
  • Keep the user appropriately informed at all times of network, hardware and software issues
  • Ensure customer satisfaction and problem resolution
  • Provide insight into customer’s processes and issues to management and participate in product strategic planning sessions.
  • Train military, government and selected contractors in the use of system software applications and hardware, as directed
  • Travel as directed to support customer requirements
  • Troubleshoot and repair problems during the set-up, networking and use of software systems to include firewall issues that prohibit connectivity between software systems
  • Perform duties supporting operations centers, movement control activities and support logistics operations activities
  • Understand the mission of the organization being supported, how to integrate the GDMS capabilities into their missions and how to use critical GDMS and transportation information to support the command’s decision making process
  • Conduct analysis of multiple complex problems and provide support of the mission planning and mission execution processes
  • Work problems and incidents to resolution with the US Government customer and GDMS staff.
  • Upgrade hardware and software systems with approved hardware and software releases, maintenance builds and approved security and anti-virus updates
  • Support technical, instructional and help desk operation requirements in support of deliverable software products
  • Respond in a timely and professional manner to assignments, customer generated trouble tickets problem identification and diagnosis, user requested assistance, documentation clarification and system performance issues
  • Maintain computer files, monitor system performance, maintain user and administrator logs and provide ad-hoc or periodic reports
  • Monitor data destinations and provide real time visibility on system performance, timeliness or data transfers and connectivity
  • Working in Army logistics or Army transportation with an MOS in the transportation corp. In addition, Military logistics experience and the knowledge, particularly in the transportation, movement control and distribution management areas1+ years of experience with TC-AIMS (TOPS) and GDMS in a live forward operational area such as CENTCOM
  • Working with Automatic Identification Technology (AIT) to track and maintain in-transit visibility (ITV) and total Asset Visibility (TAV) of equipment and commodities
  • The FSR must be able to operate with the CONUS and OCONUS deployed Military forces in support both operational missions and institutional and operational training requirements
  • Experience gathering, preparing and analyzing technical data for the development of support products including logistics engineering, logistics support analysis, technical publications, support equipment, spares, provisioning, field services, maintenance, etc., supporting product life cycle

This position is expected to be 100% onsite. The selected candidate will be required to work onsite at one of the listed location options.

Security Clearance:

This position requires an active U.S. Secret Security Clearance (U.S. Citizenship Required). (A U.S. Security Clearance that has been active in the past 24 months is considered active)

Required Education and/or Experience:

  • 5+ years of experience working in a professional environment
  • 3+ years of experience working in logistics or transportation

Preferred Education and/or Experience:

  • 3+ years of experience with military logistics, either as a contractor, or military service
  • Experience gathering, preparing and analyzing technical data for the development of support products including logistics engineering, logistics support analysis, technical publications, support equipment, spares, provisioning, field services, maintenance, etc., supporting product life cycle
  • Bachelor, Master or Doctorate of Science degree in a Technical Field (i.e. engineering, computer science, mathematics, physics, chemistry, or similar)

Typical Education and/or Experience Qualifications:

Bachelor's and typically 6 or more years' related work experience, a Master's Degree and typically 4 or more years' related work experience or an equivalent combination of education and experience.

Drug Free Workplace:

We are a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Shift Work Statement:

This position is for 1st shift

General:

We strive to deliver a total rewards package that will attract, engage and retain the top talent. Elements of this package include competitive base pay and variable compensation opportunities.

We also provide eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location and date of hire.

Pay is based upon candidate experience and qualification, as well as market and business considerations. Summary base pay range $67,000 - $95,000

Boeing is the world's largest aerospace company and leading manufacturer of commercial airplanes and defense, space and security systems. We are engineers and technicians. Skilled scientists and thinkers. Bold innovators and dreamers. Join us, and you can build something better for yourself, for our customers and for the world.

Relocation:

Relocation is available for eligible candidates, if authorized

Export Control Requirement:

Not an export control position

Safety Sensitive:

This is not a safety sensitive position

Contingent Upon Award Program

This position is not contingent upon program award

Experience Level:

Individual Contributor - 3

Job Type:

Regular

Job Code:

GEC6I3 (GEA)

Equal Employment Opportunity:

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