We are a fast-paced business with ambitious growth plans; so if you are dedicated, enthusiastic and always seeking ways to improve, you'll enjoy a career with us!

Support the TC Program Manager and the TC value stream in supporting the management of assigned customer relationships, maximizing customer satisfaction, and delivering on the current backlog as well as looking ahead at customer forecast. The TC CSR is responsible for supporting the coordination of all activity within the company in relation to specific customers while keeping the customer informed and devising appropriate customer management plans.

Always provide exceptional customer service ensuring daily administration tasks and liaising with customers and relevant teams. Establish and maintain positive stakeholder relationships throughout the business and ensure service is compliant with agreed metrics, KPI's and company standards.

Responsibilities:

Respond effectively and expeditiously to all correspondence, status requests, attend regular meetings as required to support TC tasks.

Works effectively with cross functional team, customers, and stakeholders in achieving successful execution of TC program support, upholding company values always.

Assist with new TC customer account set up, vetting, and credit control queries.

Submit and manage all needed compliance paperwork (EUC, Checklists, etc.), inquiries, and actions.

Attend and provide updates to daily production meetings.

Assist with customer/operator quality support.

Assist with Customer Portal Management.

Team specialist for CRM, including account creation and order reviews.

Work with customers to receive pro-forma payments where required.

Provide updates for assigned actioned during the AM Production meeting.

Copy to and Provide CDs for generation of technical publication documents/data.

Assist with Technical publications - customer portal access and credentials support.

Oversee, organize, and maintain all parts in stock at Creedmoor and consignment in Havelock, NC

Travel to Havelock, NC on occasion to assist with consignment inventory actions and to retrieve customer orders and work with AAR personnel in the warehouse.

Assist with all AAR shipments, pick list, pack slip, packaging, handling, crating (if necessary), and shipping.

Communicate with inspection to receive in all material inventory into stock (Epicor transaction)

Complete assigned production orders, kitting, assembly, and submit and manage final inspection.

Package and create labels (per part/kit), work instructions, drawings, and diagrams to be added to kits, parts, assemblies etc.

Work in shipping to expedite shipping and receiving inspections and process flows.

Assist the TC OMC with all technical publication workload.

Print manuals and publications in support of Technical Publication Sales.

Accountability:

Contribute to a safety-first culture by identifying and recording hazards using the company Health and Safety tracking system.

Create accurate Sale Quotes and Sales Orders in support of customer support.

Deliver current backlog updates to customers.

Properly close out orders and sales reviews

Data accuracy of sales orders, AM production sheet, and backlog dates

Follows the Ontic and FAA procedures for the management of the FAA Type Certificate Type Data.

Qualifications & Skills:

Stress resilience

Customer centric

Attention to detail.

Adaptability

Influencing skills

Creative

Excellent verbal and written communicator

Ability to work within a team.

Able to prioritize multiple tasks.

Experience with data entry

Able to use or learn manufacturing business systems.

Follow directions.

Can work independently with some oversight.

Computer proficient. Ability to execute assigned technical tasks.

PC and office software skills essential (word processing, CRM and Microsoft Office)

Excel proficiency

Ontic Engineering and Manufacturing Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran
Status, or any other characteristic protected by applicable federal, state, or local law.

This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of the ITAR. The ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.

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