We are a family owned and managed company since 1929! Our Mission is to help our customers succeed by providing premier business solutions delivered by engaged employees through teamwork and excellence. 

We have a General Manager opportunity to manage our Parts operations for all of Alaska.

About the Position:
The General Manager, Parts is a unique opportunity to manage the parts operations working directly with Parts staff at our branches in Anchorage, Fairbanks, Wasilla, Dutch Harbor, Juneau and Prudhoe Bay.

This position reports directly to Product Support and is a key member of the management team in Alaska. Additional responsibilities include but are not limited to:

• Achieve targeted Sales to End User goals and continue to grow parts year over year.
• Manage performance metrics for all branch locations.
• Execute the inventory plan based on historical trends and future parts sales activities.
• Lead all programs and processes to ensure Parts availability and delivery.
• Submit operational budgets and manage department costs within established guidelines
• Responsible for handling customer parts inquiries including resolving customer complaints/issues.
• Responsible for customer satisfaction for all parts encounters with customers.
• Ensure a safe work environment and ensure that all department employees understand and follow all safety policies and practices.
• Manage and complete all parts ordering for region.
• Maintain close working relationships with Caterpillar and other major suppliers.
• Advise the Parts Department on sales and service opportunities,
• Ability to understand budgets, analyze branch financial data, and maintain operational metrics.
• Demonstrate a high level of teamwork with Service and Sales departments.
• Ability to direct and delegate staff and establish and maintain accountability.

Personal Attributes, Experience, and Education:

• Minimum of 6-8 years of operational experience with 3-5 years of managerial and supervisory skill building. Previous CAT experience is a plus. Ability to positively motivate staff.
• Working knowledge of Microsoft Office (Excel, Word, PowerPoint); ability to quickly become familiar with dealer parts and business processes.
• Communicate positively and effectively and build rapport with customers and colleagues at multiple levels in the organization.
• Required to travel periodically to our Alaska branches.

 

Our Mission is to help our customers succeed by providing premier business solutions delivered by engaged employees through teamwork and excellence. We offer a competitive benefits package that includes a competitive salary with a bonus to be determined, health benefits, vacation, sick leave, life insurance, 401(k) with profit sharing and company match. For more information about N C Machinery and to apply for this position under Careers, please visit our web site at www.ncmachinery.com.  

Harnish Group Inc. and Member Companies are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, religion, national origin, age, protected veteran status, disability status, or any other characteristic protected by law.