Product PDT DD&T Specialist: Donor Information System (DIS)
Bio-Life Plasma, LLC
This Plasma-Derived Therapies (PDT) role will provide expertise on global Takeda and Data, Digital & Technology (DD&T). This role will be responsible for engaging level three support for critical applications and having exposure on understanding end to end critical applications including CDCI deployments, integrations, infrastructure, containerizations, database, Openshift technologies. This will require expertise with VB.Net, C#, AWS, IIS, APIs, DevOps and SQL (stored procedures, queries, etc). Support major incidents for application platform on MIM bridges. Good written and verbal communication.
Analyze and review the code for major and minor enhancements. Provide architecture and design improved recommendations. Engage level 3 support for break fixes, bug fixes, review the complaints to enhance the code. Ensure incident, change, problem management, Jira process is executed. Flexible to have meetings with product team to discuss and improve DevOps process and issues. Regular meetings with L1,L2, business when required for improvements. Analyze end to end code and provide performance improvements. Onboard training and process for application updates to L1/L2/L3 support team. Support major incidents for application platform on MIM bridges. Research and suggest new DevOps process and automation. Train as backup to DD&T team members.
Key Skills, Abilities, and Competencies
High attention to detail. Understanding role of application support in regulated environment. Ability to present and organize performance data in meaningful way. Ability to successfully influence and interact with all levels and departments within PDT globally.
Complexity and Problem Solving
Ability to lead and operate independently. Understanding of when issues are out of scope of authority and when to escalate.
Internal and External Contacts
DD&T Support and Services Team, DD&T Product Teams, L1/L2/L3 support vendors. GDT global operations. Cloud operations.
Education and Experience Requirements
Minimum 3-5 Years expertise with VB.Net, C#, AWS, IIS, APIs, DevOps and SQL
Experience as application product specialist. Experience in Agile, Scrum methodologies.
Experience providing end to end application platform support and expertise working in highly regulated industry.
Experience with facilitating and driving major incident bridges.
Experience supporting application and infrastructure function in retail and life sciences-oriented environment.
Experience working with and training IT third party vendors.
Bachelor's degree required.
Desired: Certified VB.Net. Knowledge of plasma collection operations.
This position is currently classified as “remote” in accordance with Takeda’s Hybrid and Remote Work policy.
In accordance with the CO Equal Pay Act, Colorado Applicants Are Not Permitted to Apply.
More about us:
At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.
Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world.
Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.