ROC Operator

Goldwind USA, Inc.


Job Details

Job Location:    ROC - COMPTON, IL
Position Type:    Full Time
Salary Range:    Undisclosed


Our Team Innovates for a Brighter Tomorrow!


 Why Work at Goldwind Americas?

Goldwind is an elite wind turbine supplier and energy solutions provider thanks to the talent and dedication of our team in 33 countries around the world. Goldwind Americas, the North American subsidiary of Goldwind Science and Technology, fosters an environment that is multi-cultural and fast-paced, where collaborative outside-the-box creative thinking and an entrepreneurial spirit are highly valued.


Though we are united by common goals, we view the tremendous diversity in our team’s cultural, personal, and professional backgrounds as our greatest asset. This sense of camaraderie and cross-collaboration spurs innovation that ensures our business continues to grow and our people continue to prosper.


Goldwind’s success in developing, selling, and supporting the most advanced, cost-efficient renewable energy technologies is due to our employees who continually raise the bar and a culture that values high-performers, safety, and excellence.


Discover if Driving a Renewable Future at Goldwind is right for you:



Reporting to the ROC Supervisor, the ROC Operator will be a key stakeholder in driving our operations excellence. The ROC Operator will be a team player providing monitoring of day-to-day operations, communications, and reporting to internal departments and external customers of multiple power generation facilities comprising the Goldwind-monitored fleet of turbines.
•Execute remote turbine commands at the direction of electrical grid operators, customers, and field staff in a time-sensitive manner

•Follow the Fault Handling Procedures/ Remote Reset Protocol while communicating turbine start/stops, planned technician response, and corrective actions to customers and other parties in accordance with established protocols/procedures

•Document and maintain, up to date written and electronic logs within the SCADA and electronic business systems (i.e., ROC Log, CMMS System, EOS Daily Email, Work Permit Log)

•Document and maintain the information needed for generating TBA, EBA, and monthly reports.

•Monitor and communicate severe weather conditions to field staff per applicable Goldwind Procedures (i.e., Lightning, Adverse Weather& Icing)

•Generate periodic reports for both internal & external stakeholders

•Assist in the administration of the Goldwind Americas facility in areas such as the development of and documenting operating procedures and other areas as may be necessary

•Communicate turbines that are faulted/no communication/grid event to Site Team & Customers in a timely manner via phone, email, or Instant Messaging Platform (WhatsApp or Skype)

•Continuous SCADA Monitoring of sites and restore SCADA services when Server communications are restored

•Assist Site Team with data collection for faults with fault files and previous fault data as requested

•Communicate site outages/internet loss with the customer and notify the site manager

•Request approval of testing through local utilities for Goldwind planned outages/testing and ensure approval is communicated to the Site Team

•The ROC is a 24/7 operation on a 12-hour shift rotation. Employees must be able to accommodate rotating shifts and weekends, overtime, and holiday work.

•Promote and enforce a safety culture across the range of Goldwind’s employees, contractors, and subcontractors to maintain the highest quality, health, safety, and environmental performance per the Goldwind Americas Safety procedure

•Follow Goldwind USA’s (or applicable) QHSE policies, procedures, and guidelines of the projectsafety plan, including safety statistics, accident reporting, and investigation, etc. to maintain proper operation

•Focus on continuous improvement within the administration function to make programs and processes more efficient and cost-effective; Always looking for gaps in efficiency and executing optimization

•Assisting ROC Supervisor with additional projects and tasks as requested and all other duties as assigned by manager.

Required Education and or Experience:
• High School Degree or G.E.D. required
• 1 year of professional work experience

Preferred Qualifications/Core Competencies/Skills/Behaviors:
• A positive, proactive, and professional communication style; Must be a team player
• Critical thinker that can multitask different projects or work activities
• Proficient in the use of Microsoft Office products (Word, Excel, and PowerPoint), Adobe Acrobat, and the Internet.
• Multilingual preferred (English and Spanish, and/or Mandarin).
• Excellent communication skills (both written and verbal)
• Able to influence without authority
• Problem solver
• Must be a self-starter and able to work independently
• Ability to work at back-up remote control center requires valid driver’s license and deemed insurable by
company insurance providers
• Ability to pass the assessment, drug screening, and employee background before employment and as an ongoing condition of continued employment
• Ability to take and respond to calls with customers, field personnel, contractors, operations personnel, and engineers


EEO Statement:

Goldwind is an Equal Opportunity encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.