Sales and Training Manager – Membership
Madison Heights, MI
Position Summary...Membership Representative
Are you someone that thrives in fast-paced environments, and has a strong sales background? Our Membership Representative is a salaried role for Sam’s Club, and we are looking for friendly faces with a passion to teach and train the associates at the registers, self-check outs, club pick up and more! You will play a major part in engaging our current members to utilize their available benefits, as well as developing our business to business relationships to grow membership. The pace can be really fast, especially in the evenings, on weekends, and during a holiday season. There will be times when you have to juggle several tasks in a short amount of time while helping members: visiting businesses, teaching and training, and supporting company events—you get the idea! It’s hard work, but our associates find it rewarding, especially since they’re a part of a large team with a common goal: happy, satisfied members.
You will sweep us off our feet if:
• You thrive in fast-paced environments
• You’re a multi-tasker at heart
• You enjoy teaching and training your peers and associates on selling practices,
communicating goals and providing feedback consistently
• You have successful leadership qualities with experience in directing sales teams to
exceed expectations on results
• You keep member satisfaction as your top priority
• You can stand for long periods of time while assisting members quickly and accurately
• You’re a problem solver who tackles obstacles head-on to ensure each task is completed with excellence
You will make an impact by:
• Maintaining a positive attitude by smiling, greeting and thanking members
• Being in a position of positive influence without direct supervision to obtain the best performance of associates and the facility
• Providing exceptional customer service to members across the club as needed, answering
any questions they may have
• Maintaining a clean, neat, and member-ready area while being able to lift carry and place merchandise weighing up to 15lbs.
The Membership Representative role is a great way to start your development path at Sam’s Club. Apply now!
The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full job description can be made available as part of the hiring process.
What you'll do...
Drives membership in the club by communicating goals, results, and feedback; ensuring updated signage; ensuring all marketing collateral and
signage related to membership programs are up to date; and completing and maintaining required documentation and forms.
Enables associate membership engagement by working cross-functionally with members, managers, and associates to identify training gaps and
needs; ensuring training plans and materials are efficient; providing information on membership benefits; promoting the value of company products
and services; teaching associates how to process and sell memberships, upgrades, and credit accounts; communicating relevant information on
membership events inside and outside of the club; and assisting associates in the proper execution of membership plans to support achieving
Directs club membership goals by selling memberships in the field and in the club using various techniques (for example, cold calling, making outside
appointments, membership drives); communicating with current and prospective members; educating members on membership types, programs, and
benefits; identifying member or prospective member needs with appropriate membership benefits, services, or product solution; responding to
membership questions and concerns; encouraging renewals; assisting with account decisions; building membership levels; and promoting the value
of Sam's Club products and services.
Performs sales activities on major accounts by negotiating sales price and discounts; maintaining relationships with major clients and prospects;
developing new relationships with members to grow and create additional sales; assisting clients with making purchasing decisions; adjusting sales
strategy to meet changing market and competitive conditions; consulting with major account customers after sales to resolve problems and provide
ongoing support; customizing offerings based on the needs of prospective member; and responding to inquiries generated through marketing efforts.
Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders;
supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for
and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting
Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and
ensuring diversity awareness.
Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by
implementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executing
business processes and practices.
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.Minimum Qualifications
Bachelor’s degree in business, communications, or related field OR 4 years’ experience in sales, retail or related field.
1 year’s sales experience in business to business sales.
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.Supervisory