Sales Operations Coordinator

Dairy Farmers of America

Winston-Salem, NC


Job Description:

  • Interacts with customers via the phone, online and email daily
  • Provides information in response to inquiries about accounts, products, and services that arise from the CRP(Continuous Replenishment Program)/WEB portal
  • Handles customer complaints, special orders, or other issues that arise from the CRP/WEB system 
  • Works independently to resolve customer service and routing issues in the CRP/WEB as they arise.
  • Coordinates cross functionally as needed regarding special deliveries/requests from CRP/WEB customers
  • Develop knowledge of all products and customer files, follows through on communications with Sales as needed. 
  • Assist with creating templates for CRP platform for customer launch
  • Onboard, train, and maintain new customers into the CRP/WEB platform
  • Provide ongoing maintenance in the CRP/WEB platform of existing customers including but not limited to product line updates, order timing/delivery changes in the system, holiday/special event changes.
  • Communicate/trouble shoot platform issues with customers as they arise in the CRP/WEB system
  • Maintain weekly/monthly inventories for accurate output in CRP/WEB system
  • Run forecast reports weekly/monthly for CRP/WEB platform
  • Communicate cross functionally any customer issues that arise from the CRP/WEB system
  • Perform other duties as assigned