Overview

Responsible for providing customer support to large complex customers. Will supply support and training to customers throughout the client/company relationship.

Responsibilities

-Provide exemplary customer service skills to large clients. -Assist with customer onsite deliveries to help coordinate smooth installs. -Attend on-site product installations and training clients on new equipment . -Provides ongoing support to clients with hardware issues, supplies, equipment maintenance. -Main point of contact for client issues with myCSA, remote billing, emergency supply request. -Attends quarterly reviews with Canon sales team and clients. -Communicates with clients by e-mail ,phone calls and travels to client sites.

Qualifications

HS Diploma, GED, or equivalent experience required, plus less than one year of related experience. - Strong customer relations experience. - Training experience. - Ability to multitask in a fast-pace environment. - Experience with learning and using new software programs. - Proficent with Microsoft applications (ex: Excel). - Excellent written and verbal communication skills. -Must be able to do overnight travel (20% +).

Company Overview

About our Company - Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With unwavering dedication to promote professional innovation, Canon Solutions America, Inc. helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions. As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S. Our parent company, Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in global revenue in 2020, ranks third overall in U.S. patents granted in 2020 and was named one of Fortune Magazine’s World’s Most Admired Companies in 2020. Canon Solutions America offers a competitive compensation package including, for eligible positions, medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers’ site csa.canon.com/careers, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at csa.canon.com/careers. #CSA

Posting Tags

#PM20 #LI-HB1 #LI-Hybrid ID:uDnQdo