Senior Service Engineer (Hybrid)


Bridgeport, WV

Date Posted:



United States of America


PW200: Bridgeport WV 1525 Midway Park Road, Bridgeport, WV, 26330 USA

Position Role Type:


Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious.

Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.

Innovation through diversity of thought. At Pratt & Whitney, we believe diversity of thought enables creativity, innovation, and a foundation for inclusion. By fostering an inclusive culture, we accept a shared accountability and responsibility to recognize, sponsor, coach, hire and promote talent equally. We welcome our employees to be their whole - best - selves at work because trust, respect and integrity, are a part of our DNA.

At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?


As a member of the Customer Engineering team for the Turbofan program – Business Aviation, you will be responsible of managing in-service product performance, the relationship with customers / airframe OEM & aligning service team to meet our specific program strategies. Part of a team of 16 experts, you will have the opportunity to lead an integrate product team (IPT) and influence the redesign of a part which could affect the safety, durability, reliability of a product or the cost of operation.

Key Responsibilities:

  • Lead Customer Engineering activities for the Turbofan – Business Aviation program
  • Ownership of Product Performance - including safety, reliability, durability and all services in relation with maintenance of the product in service
  • Comply with Airframe OEM, Operators and Airworthiness authorities’ obligations
  • Align organizations with a vertical view of the market – Cross Value Stream
  • Provide business forecast & manage in-service product campaigns
  • Accountable for engine operating cost optimization
  • Develop strategies and ensure readiness of new program & customer entry into service
  • Lead customer relationship value stream
  • Commercial and warranty programs management
  • Subject matter expert for the front-line team & provide product knowledge to field communities throughout conferences and customers dedicated technical reviews
  • Support development of new business models and strategies
  • Build engine workscope for engine in shop
  • Travels as required
  • Miscellaneous duties as assigned.

Basic Qualifications:

  • Bachelor’s degree in engineering or equivalent and a minimum of 10+ years progressive experience in Aerospace, Aftermarket, Operations, or similar functional expertise or a Master's degree and a minimum of 7+ years experience or in lieu of no degree a minimum of 15+ years of experience.
  • US Citizenship required due to government contracts

Preferred Qualifications:

  • Proficient business communications in English
  • Demonstrated ability to manage and drive customer satisfaction at all levels (internal and/or external)
  • Demonstrated ability to lead in a matrixed organization
  • Demonstrated ability to manage product performance and delivery to drive customer satisfaction
  • Ability to translate technical data into action plans and strategy
  • Experience with Maintenance Program Development/MSG-3
  • AME license a plus.

What is my role type?

In addition to transforming the future of flight, we are also transforming how and where we work. We’ve introduced role types to help you understand how you will operate in our blended work environment. This role is: Hybrid

Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. This means that responsibilities of the job need to be performed onsite on a regular basis.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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