Senior UX Designer (Remote)

Johnson Controls

Milwaukee, WI

Job Details

What you will do

Are you looking for a new challenge where you can combine Service Design experience along with UX?

Come build the future with Johnson Controls!

To be successful in this role the Service Design (UX) Workstream Lead will craft and optimize of interactions between customers and our ISDM service centers. This is an exciting opportunity to build something new from the ground up. You will zoom in and out to connect complex systems to enable an outstanding interaction between customers, JCI service teams, and service centers.

How you will do it

  • Understand the user and our brand.

  • Think about what problem the team is trying to tackle for the user (and how this aligns with our service goals)

  • Adept at making the abstract more consumable through mapping and visualization techniques to ensure research is translated into practical insights

  • Tap into expertise in interviewing to for user research using primary and secondary research methods to identify user needs, goals, behaviors, and difficulties that validate/invalidate working hypothesis

  • Lead workshops and co-creation sessions with team, partners, and subject matter authorities to guide a shared understanding of the problem and potential opportunities

  • Analyze data to advise user personas based on your research to help identify the most meaningful elements of the service experience

  • Translate complexity and ambiguity into understandable concepts through journey maps, user flows, and service blueprints

  • Collaborate with UX Design teams to advise on site maps, wireframes, or prototypes to give you and your team a better idea of what the final product will look like

  • Partner closely with experience design counterparts to conduct user testing.

  • Validate the design by learning how real users interact the product or service (usability testing)

  • Report progress, risks, & next steps to the Exec Director of Customer Centric Process Design

Leadership Expectations

  • Adapt communication style in response to varying situations and groups

  • Engage and inform others to ensure the desired outcome

  • Adjust efforts and approaches to meet goals and deadlines

  • Analyze and draw conclusions based on less-than-complete data

  • Build models and assumptions to account for missing data

  • Enable and support others to make decisions and take reasonable risks

  • Identify and remove obstacles that may interfere with success

  • Ensure that individuals and team members understand the impact of their contributions

  • Use structured analysis to assess and mitigate risk

What We Look For


  • Bachelor’s degree in business and 8 years of relevant industry experience or equivalent experience

  • Experience with UI/UX methodologies

  • Experience with a wide variety of structured problem-solving processes and reporting tools

  • Ability to work in a global team

  • Located in Central or Eastern time zone


Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.