Service and Support Engineer

Renishaw, Inc.

West Dundee, IL

Job Description

Renishaw Inc is seeking a Service and Support Engineer to join its Raman product line. The Service & Support Engineer installs, maintains, and provides technical support and training for Raman microscopy systems. Based at Renishaw’s US headquarters in West Dundee, IL, the position presents extensive travel opportunities supporting customers throughout North America. Working both independently and as a member of an expert team, you will interact directly with scientists across a range of disciplines to ensure complete satisfaction with their Raman instrumentation.

Principal Duties & Responsibilities

  • Install, repair, and maintain training for Raman microscopes and accessories in the USA, Canada and Mexico
  • Diagnose faults with instruments both remotely and on customer site
  • Provide customer training on the use and maintenance of Raman instrumentation
  • Provide technical support to customers using phone, video conferencing and e-mail
  • Maintain regular and professional communication with customers throughout service events, including schedule, status and cost
  • Act as communication link between customer and company to ensure effective service delivery
  • Assemble parts for orders and prepare instruments for shipment
  • Schedule and organize travel to customer sites
  • Complete service reports, expense reports and other administrative tasks in an accurate and timely manner
  • Other Duties as Assigned or Requested


Education and Experience: Minimum

  • Bachelor of Science in Mechanical Engineering, or Engineering Technology equivalent, Physics, Chemistry, Electrical, Mechanical, or Optical Engineering, or professional equivalent (3-5 years of experience), masters and Ph.D. level candidates will be considered.
  • This position may require the use of, and access to, ITAR controlled data. The applicant must demonstrate eligibility to use and access such ITAR controlled data. The purpose of this requirement is to ensure compliance with U.S. export control laws.

Education and Experience: Preferred

  • Experience with microscopes, spectrometers, lasers, or optics
  • Understanding of materials science, physics, chemistry, and biochemistry

Knowledge, Skills and Abilities, Competencies

  • Understanding of electronic, optical and mechanical principles
  • Understanding of electrical, optical and mechanical components including CCD detectors, motors, reference switches, lasers, and optical microscopes
  • An organized and logical approach to troubleshooting complex opto-mechanical systems
  • Competence with Window-based computer systems
  • Manual dexterity with the physical ability to install and align optical systems in a laboratory environment
  • Ability to work independently and with minimal supervision
  • Good time-management and commitment to completing assigned work
  • Strong Interpersonal skills
    • Verbal
    • Written
    • Conflict-management

Equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Affirmative action employer of minorities, females, veterans, and individuals with disabilities.


Renishaw offers a competitive, comprehensive benefits package for employees including health, dental and vision benefits, a 401K plan with company match, flexible spending accounts, life insurance, short- and long-term disability, vacation and personal time, paid company holidays and an employee assistance program.

Employment Type:


Time Type:

Full time

Requisition Number:

R5175 Service and Support Engineer (Fill Date: 04/03/2023)

Reasonable Accommodation:

If you need any assistance seeking a job opportunity at Renishaw, or if you require reasonable accommodation with the application process, please call 847-286-9953 or contact us at