Spanish Bilingual Community Case Manager Supervisor

Cherokee Federal

Ny, NY

Spanish Bilingual Community Case Manager Supervisor


(Locations Midtown Manhattan, NY & Brooklyn, NY)


Spanish Bilingual Community Case Manager Supervisor will deliver on-site trauma-informed social services. Complete culturally sensitive assessments to identify strengths, barriers, and service needs, make referrals to address those needs, coordinate with City agencies, immigration services, and other community-based organizations.


Estimated Starting Salary for Spanish Bilingual Community Case Manager Supervisor: $31.25 hourly. Pay commensurate with experience.


Full time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided.  Benefits are subject to change with or without notice.


Spanish Bilingual Community Case Manager Supervisor Responsibilities Include: 

Spanish Bilingual Community Case Manager Supervisor will have teams of 3 to 6 case managers and will be responsible for tasks including, but not limited to, the following:

  • Overseeing social services operations and seamless transitions from one shift to the next
  • Support case managers in the relocation-focused case management, family finding, and direct relocation supports to families currently residing in DHS shelters.
  • Ensure data and information is completed in the CARES case management system.
  • Supervising and supporting case managers, including reviewing completed assessments.
  • Ensuring that case managers provide culturally sensitive, trauma informed services.
  • Ensuring appropriate case management coverage and monitoring attendance
  • Intervening in crises and counseling clients as needed
  • Planning and troubleshooting with operations and security staff.
  • Coordinating interpretation and translation services
  • Coordinating with the Mayor’s Office of Immigration Affairs (MOIA)
  • Providing coverage for case managers as needed
  • Meeting with operations and security staff for planning and site management
  • Managing and documenting incident reports
  • Managing and updating rosters and attendance
  • Prepare work schedules and delegate caseloads.
  • Train staff to properly conduct their assignments.
  • Meet regularly with case managers to discuss assignments and keeping them informed of current and updated policies and procedures.
  • Review reports and recommend procedural / process improvement changes as required to improve upon the delivery of services.
  • Supervise time and leave, as well as approved routine overtime.
  • Determine the trainings needed for the operations staff.
  • Performs other relative job duties as assigned.

Spanish Bilingual Community Case Manager Supervisor Experience, Education, Skills, Abilities Requested: 

      Past applicable job experience may include, but is not limited to:

  • Spanish/English bilingual fluency required.
  • Bachelor’s degree or two years of relevant social services experience with people who are vulnerable and have experienced significant trauma. 
  • 2+ years of experience supervising social services staff in the delivery of culturally sensitive, trauma-informed services. 
  • Strong customer service background.
  • Experience working with the NYC Department of Homeless Services shelter system.
  • Proven knowledge of navigating the Department of Education and Administration for Children’s Services’ child welfare systems.
  • Experience working on-site in a congregate housing setting.
  • Solid understanding of immigration laws, regulations, procedures, and benefits/entitlements. 
  • Crisis intervention experience
  • Must be organized as well as, have excellent verbal, written and communication skills and the ability to work collaboratively with families, collaborating agencies, and community professionals.
  • Able to effectively manage significant documentation.
  • A self-starter, able to work with minimal supervision and work independently.
  • Able to prioritize and be accountable for timeliness to complete projects in a timely manner.
  • Must possess strong organizational and leadership skills and ability to manage a team. 
  • Possess sensitivity to the service population’s cultural and socio-economic characteristics.
  • Ability to organize, multitask and prioritize duties and responsibilities efficiently.
  • Comprehensive understanding of trauma and how it manifests, as well as experience delivering trauma-informed, culturally sensitive services. 
  • Must have excellent verbal and written communication skills.
  • Ability to learn quickly and problem-solve under pressure. 
  • Must possess knowledge of immigration laws and procedures.
  • Must pass pre-employment qualifications of Cherokee Federal.

Company Information:

CNMC provides support, services, and solutions to federal and commercial customers.  The company takes a personalized approach to solving our clients' toughest challenges, helping you make the most of your skills. CNMC is part of Cherokee Federal – a team of tribally owned federal contracting companies. For more information, visit

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Legal Disclaimer: Cherokee Federal is an equal opportunity employer. Please visit for information regarding our Affirmative Action and Equal Opportunity Employer Statement, Accommodation request, and Presidential EO 14042 Notice.