Sr. IT Property Infrastructure Specialist

JLL

Chicago, IL


JLL supports the Whole You, personally and professionally.


Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Sr. IT Property Infrastructure Specialist (Remote)

Job Description Summary

We are currently seeking a Sr. IT Property Infrastructure Specialist – Hardware/Infrastructure to join our JLL Technologies team. This role is responsible for working directly with vendors, technicians, technical and non-technical staff, clients, and transition teams to plan, direct, and coordinate the design, installation, maintenance and network infrastructure to ensure the stable operation of the client’s IT assets. This includes providing overall service delivery for complex business needs including technical project planning, management, and execution for JLL external and internal business clients to ensure alignment with overall business capability needs. All services to be delivered are designed to provide business capabilities in the most efficient and effective way while increasing business margin. You will be managing and involved in all phases of transition delivery of hardware/ infrastructure including strategy, planning, analysis and design, and executing solutions. You will be required to learn and understand processes across the property management business for different asset types e.g. office, multi-family, and retail as part of the transition as well as post-transition/support needs.

Job Description

This is a remote role that can be conducted anywhere in the US.

We are currently seeking a Sr. IT Property Infrastructure Specialist to join our JLL Technologies team. This role is responsible for working directly with vendors, technicians, technical and non-technical staff, clients, and transition teams to plan, direct, and coordinate the design, installation, maintenance, and network infrastructure to ensure the stable operation of the client’s IT assets. This includes providing overall service delivery for complex business needs including technical project planning, management, and execution for JLL external and internal business clients to ensure alignment with overall business capability needs. All services to be delivered are designed to provide business capabilities in the most efficient and effective way while increasing business margin. You will be managing and involved in all phases of transition delivery of hardware/ infrastructure including strategy, planning, analysis and design, and executing solutions. You will be required to learn and understand processes across the property management business for different asset types e.g. office, multi-family, and retail as part of the transition as well as post-transition/support needs.

What this job involves

As a Sr. IT Property Infrastructure Specialist at JLL Technologies, you will be directly responsible for:

Transition Implementation Support:

  • Strategize, scoping, plan, analyze requirements, design, and implement hardware/ infrastructure solutions for transitioning property management clients

  • Manage multiple simultaneous transition projects with multiple priorities

  • Manage risks by anticipating challenges, managing program prioritizations, making trade-offs, and balancing business needs

  • Liaison between client and business teams, cross-functional transition teams

  • Deploy and support hardware/infrastructure items for properties and corporate environments including networks, firewalls, data migrations of SharePoint, OneDrive’s, shared drives, emails, equipment i.e. mobile phones voice-over IP, laptops, copiers, printers, energy management, etc.

  • Manage communications with stakeholders, business transition team, business, and IT management, locally and globally

  • Manages projects including but not limited to new client transitions

  • Provide leadership and direction to the infrastructure transition and support resources

  • Work with vendors and partners to identify, design, and deliver solutions to meet business needs

  • Provide advisory/guidance/ guidance to clients regarding IT infrastructure needs

  • Manage the daily workload and assignments across the infrastructure team as well as perform those activities

Organizational Relationships

  • Interfaces with clients (both internal and external) across multiple business units, countries, and regions

  • Works with various IT and business functional areas, including accounting, leasing, cyber security, and transition teams as necessary for transition service delivery.

  • Works with business leads for technology planning and management.

Sound like the job you’re looking for? Before you apply it’s also worth knowing what we’re looking for:

Education and experience

Required Qualifications

  • Deep technical background in Windows Servers, Active Directory, Firewalls, Network Hardware including switches & routers, Phone Systems, Printers, Copiers and other network devices, physical security systems

  • Must have a solid comfort level with ambiguity as well as the ability to exercise good judgment in a rapidly changing and sometimes stressful environment

  • Customer service focus

  • Relationship management and communications

  • Proven ability to navigate in a large matrix organization

  • Ability to work successfully in a fast-paced environment meeting multiple priorities and deadlines

  • Excellent attention to detail

  • Self-motivated, able to set priorities and work autonomously

  • Knowledge of real estate property management industry

  • Good command of spoken and written English

  • Capacity to think creatively, yet pragmatically

  • Ability to articulate how business issues may impact overall IT architecture and planning

  • Minimum 6 year of experience managing hardware/infrastructure projects and technology teams

  • Minimum 10 years of hands-on experience managing servers, and networks, with strong understanding of security, storage, data migrations

  • Experience with vendor and contract management from acquisition to ongoing support

  • Experience collecting and analyzing technical requirements from project teams to drive engineering and solution delivery

  • Logical reasoning & analytical thinking

  • Experience in Commercial Real Estate industry, Facility or Property Management

  • Experience implementing technical hardware solutions as well as supporting

  • Excellent communication skills (fluent in English written and spoken)

  • Good negotiation skills

  • Ability to motivate and influence highly technical resources

  • Ability to perform advanced troubleshooting and problem-solving

  • Excellent time management skills

  • Expertise in building relationships with technical and business partners

  • Ability to work reliably and consistently from home – this is a virtual position

  • IT Hardware/Infrastructure Consulting Experience ideal

Educational Level /Certifications

  • Bachelor’s degree required in Computer Science or related field

  • Ten (10) years of industry experience required

Estimated compensation for this position is:

1.00 – 1.00 USD

The salary listed is an estimate and not guaranteed. A salary offer will vary based on applicant’s education, experience, skills, abilities, geographic location, internal equity and alignment with market data

Location:

–Atlanta, GA, Austin, TX, Boston, MA, Charlotte, NC, Chicago, IL, Dallas, TX, Denver, CO, Detroit, MI, Hartford, CT, Houston, TX, Jacksonville, FL, Kansas City, KS, Kansas City, MO, Louisville, KY, Miami, FL, Minneapolis, MN, Olympia, WA, Orlando, FL, Philadelphia, PA, Phoenix, AZ, Portland, ME, Portland, OR, Salt Lake City, UT, San Francisco, CA, Washington, DC

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!


Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

  • 401(k) plan with matching company contributions

  • Comprehensive Medical, Dental & Vision Care

  • Paid parental leave at 100% of salary

  • Paid Time Off and Company Holidays

  • Flexible and Remote Work Arrangements may be available

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.


Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation, and succeed together.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.