Store Manager, Complex Store, Supercenter – Wm Stores
What you'll do...
Develops, communicates, and leverages a strategic vision aligned with company, market, and local plans and tactics to direct the management team and management and hourly associates in facility operations, merchandising, and company direction.
Provides supervision and development opportunities for management and hourly associates in a facility that may present issues such as high turnover, significant engagement issues, inexperienced associates, and recruiting challenges in an experienced, highly competitive market, requiring ongoing and proactive recruitment, hiring, training, mentoring, succession planning, duty assignment, performance evaluation, recognition, and diversity awareness across multiple levels of the organization.
Upholds the company's Open Door Policy in a dynamic, multifaceted environment by meeting with associates and listening to concerns; researching issues; leveraging necessary resources for complex, time-sensitive requests; reviewing company policies and procedures; teaching and driving consistency in responsiveness and resolution across managerial levels within the facility; and providing resolution for associates, including proactively seeking out associate comments and concerns by meeting with associates in their work areas.
Ensures compliance with company policies and procedures by anticipating and proactively responding to challenging compliance issues; effectively navigating an environment with challenging compliance requirements and high levels of necessary controls; developing and maintaining relationships with federal, state, and local officials; holding hourly associates and managers accountable; analyzing and interpreting reports; implementing and monitoring asset protection and safety controls; maintaining quality assurance standards; overseeing safety and operational reviews; developing and implementing action plans to correct deficiencies; and providing direction and guidance on executing company programs and strategic initiatives.
Initiates, directs, and participates in community outreach programs in a high visibility, potentially high-profile, and dynamic environment with the possibility of significant media attention, requiring ongoing engagement and a high interface with the community and corporate, by encouraging and supporting associates and managers in serving as good members of the community; establishing and maintaining relationships with key individuals or groups in the community and media as the representative for the company; presenting the company's perspective to various external organizations following the company's media guidelines; navigating organizational resources and barriers to autonomously and effectively respond to challenging media requests; and championing company-sponsored programs, events, and sustainability efforts to associates, customers, and the local community in order to emphasize the facility as part of the community.
Drives the financial performance of the facility by ensuring that sales and profit goals are achieved; maintaining a strategic, holistic, and analytical business perspective; anticipating and accounting for key performance indicators; executing process improvements and productivity tools; leading the management team in controlling expenses to ensure they are indexed to sales; interfacing with market teams to drive margins and increase sales; developing and implementing plans to correct any deficiencies in financial performance in the facility; overseeing the creation of budgets; and leading the analysis of economic trends and community needs for budget forecasting.
Models, enforces, and provides direction and guidance to hourly associates and managers within a highly challenging labor environment (for example, significant recruitment and engagement issues, high turnover) on proper customer service approaches and techniques to ensure customer needs, complaints, and issues are successfully resolved within company guidelines and standards.
Drives sales in the facility by accounting for multiple, dynamic indicators (for example, external environment, merchandising, customer and associate base, replenishment, sales windows); ensuring effective merchandise presentation, including accurate and competitive pricing, proper signing, and in-stock and inventory levels; budgeting and forecasting sales; and assessing economic trends and community needs.
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.Bachelor's Degree and 2 years general management experience, including financial accountability and 4 years experience supervising at least 50 non exempt and at least 5 exempt associates/employees, including performance management, mentoring, hiring, and termination; OR 4 years general management experience, including financial accountability and 4 years experience supervising at least 50 non exempt and at least 5 exempt associates/employees, including performance management, mentoring, hiring, and termination.
For facilities that sell firearms, I acknowledge that the position for which I am applying will require successful completion of a firearms- specific Criminal Background Check (CBC) and Firearms Authorized Training.
For facilities that sell only ammunition and have state specific requirements, I acknowledge that the position for which I am applying may require a current state issued Certificate of Eligibility.
Effective January 26, 2019 - associates will be required to successfully complete all job required trainings and assessments.
Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Experience as a Store Manager in a low complex store OR 1 year experience as a Store Manager in a medium complex store OR 2 years experience as a Store Manager in a high volume retail store, Running a fresh or dry grocery area