Structures Fleet Support Engineer (Experienced or Senior)
Seal Beach, CA
Structures Fleet Support Engineer (Experienced or Senior)
Company:The Boeing Company
Location:USA - Seal Beach, CA
Job Description Qualifications:
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The Customer Support Operations Center within Boeing Commercial Aircraft is seeking Structures Fleet Support Engineers (Experienced and Senior Level) for multiple positions in Seal Beach, CA.
The Operations Center is an organization of highly skilled people of all genders responsible for helping customers keep their aircraft flying safely by addressing urgent “Aircraft On Ground” (AOG) issues. Our organization staffs shifts 24/7 to provide customers with quick responses to their various questions, which requires the team to have broad experience.
We are a team that supports all in-service Boeing commercial airplane models. These models include programs such as the MD-10, MD-11, 737, 747, 757, 767, 777, and the 787. Team members have the opportunity to work on a variety of problems across different models and sections of the airplane.
The Boeing Commercial Airplanes Customer Support Operations Center is looking for a collaborative Structures Engineer who wants to exposure to a variety of airplanes and issues. This individual will work with the structures team within the operations center to quickly address repairs for in-service aircraft and may be required to collaborate with other structures teams within Customer Support as well. This person will be responsible for collaborating with customers, developing minor structural repairs, and detailing analysis and dispositions. Our teams are currently hiring for a range of experience levels including Experienced and Senior Level Software Engineers.
A successful candidate will have the capability to develop repairs, communicate optimally with the team, provide mentorship to other engineers, and lead process improvements to provide high quality customer support.
This position requires flexibility in work hours, but generally the work shifts adhere to a 7 days on and 7 days off schedule. Typically work days start at 12 AM and end at 12 PM or start at 12 PM and end at 12 AM.
Develops minor structural repairs on all Boeing and MD series models.
Secondary point of contact for calls and BCS requests from customers or FSRs when primary support is unavailable
Performs review of the requests and determines the best avenue for resolution
Develops solutions applying sound repair logic, experience, previous data, etc.
Provides solutions through BCS and follows-up with customer
Assists primary supporters prioritize and sort work to engage the best avenue for resolution as requested
Collaborates with other support groups in the Ring and/or External Support to develop solutions
Sends RFS to external support teams when issue requires more extensive research
Communicates with customer if additional information is needed or roadblock arises
Provides problem solving assistance via telephone as needed
Reviews outgoing messages for quality
Provides assistance to primary support as required
Initiates proactive solution as needed
Analyzes repairs and/or damage and develops substantiation of action
Develops substantiation package for repairs and/or fly-on limits
Assesses and resolves product/process issues through the product lifecycle
Leads research of technical, operational, and quality issues that cannot be resolved by the customer
Designs and/or provides analysis of interim and final engineering solutions to return airplanes to revenue service
Works with and advises multi-functional teams to conduct root cause analysis and develops dispositions for sophisticated design non-conformances
Assesses sophisticated structural event reports to resolve potential safety issues. Develops and implements product/process improvements
Guides documentation of hardware related problem
Identifies the need for technical training
Participates in and leads activities for on-site disabled product repair teams
Participates in accident investigation support teams
Develops customer correspondence for continued safe operation and maintenance of products
Directs performance of critical suppliers to ensure product integration and compliance with requirements
Conducts program independent reviews and reports results to program leadership
The position must meet Export Control compliance requirements, therefore a “US Person” as defined by 22 C.F.R. § 120.15 is required. “US Person” includes US Citizen, lawful permanent resident, refugee, or asylee.
Basic Qualifications (Required Skills/ Experience):
Bachelor's Degree or higher from an accredited course of study in engineering, computer science, mathematics or physics.
3+ years of aircraft design and/or repair experience.
Must be willing to work second shift as described and required.
Preferred Qualifications (Desired Skills/Experience):
5 or more years' related work experience or an equivalent combination of education and experience
9 or more years' related work experience or an equivalent combination of education and experience
Experience with structural design principles for aircraft structures (e.g., fatigue, damage tolerance, corrosion, stress analysis, statics, materials strength, material characteristics, and repair techniques).
Experience developing or working on Boeing aircraft repairs.
Knowledge of commercial aircraft operations and major/minor repair assessments.
Communication, presentation, and writing skills
Research and documentation skills
Experienced (Level 3)
Bachelor's degree and typically 5 or more years' experience in an engineering classification or a Master's degree with typically 3 or more years' experience in an engineering classification or a PhD degree with experience in an engineering classification. Bachelor, Master or Doctorate of Science degree from an accredited course of study, in engineering, computer science, mathematics, physics or chemistry. ABET is the preferred, although not required, accreditation standard.
Senior (Level 4)
Bachelor's degree and typically 9 or more years' experience in an engineering classification or a Master's degree with typically 7 or more years' experience in an engineering classification or a PhD degree with typically 4 or more years' experience in an engineering classification. Bachelor, Master or Doctorate of Science degree from an accredited course of study, in engineering, computer science, mathematics, physics or chemistry. ABET is the preferred, although not required, accreditation standard.
This position offers relocation based on candidate eligibility.
This is a second shift position.
This position requires periodic work schedule changes across the various shifts to meet operational needs. Selected applicants must be willing to commit to working any work schedule required to balance staffing requirements on each shift.
This position requires flexibility in work hours, but generally the work shifts adhere to a 7 days on and 7 days off schedule. Typically work days start at 12am and end at 12pm or start at 12pm and end at 12am. The position is within the Boeing Operations Center, which supports Airline fleets with a 24/7/365 operation.
This is not a union-represented position.
Drug Free Workplace:
Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.
All information provided will be checked and may be verified.
Please apply ASAP for this role as recruitment may commence before the end date.
Boeing is the world's largest aerospace company and leading manufacturer of commercial airplanes and defense, space and security systems. We are engineers and technicians. Skilled scientists and thinkers. Bold innovators and dreamers. Join us, and you can build something better for yourself, for our customers and for the world.
Relocation:Relocation is available for eligible candidates, if authorized
Export Control Requirement:U.S. Government Export Control Status: This position must meet export control compliance requirements. To meet export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.15 is required. “U.S. Person” includes U.S. Citizen, lawful permanent resident, refugee, or asylee.
Safety Sensitive:This is not a safety sensitive position
Contingent Upon Award ProgramThis position is not contingent upon program award
Experience Level:Individual Contributor - 3
Job Code:6H6BI3 (6E1)
Equal Employment Opportunity:
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Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
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