Systems Administrator – Bravos (Remote)
1Path is a true end-to-end IT provider. As a trusted IT provider for over 15 years, 1Path is the single source for comprehensive technology support for our clients: from the design/build stage through 24x7 monitoring and account management. We provide a variety of services from Outsourced Managed Services, Cyber Security, Cloud Solutions, Workplace Technologies, to Project Management.
Our company foundation is built on Integrity, Excellence, Accountability and Teamwork. These four core values support our vision and shape our culture. We live by them every day, measure our success, and continually grow. At 1path we want our employees to have fulfilling careers and we commit to our employees by offering competitive benefits, compensation, and development opportunities. If you want to be an integral part of a rapidly growing, cutting-edge technology company huge growth potential, 1Path is the one choice for you.
About the Role
We are currently looking for a Systems Administrator I. The System Administrator I provides end user desktop and server support via phone, email, and in person. The System Administrator is responsible for effective provisioning, installation/configuration, troubleshooting, and maintenance of systems hardware and software and related infrastructure. The System Administrator participates in technical research and development to enable continuing innovation within client infrastructure and ensures the system hardware, operating systems, software systems, and related procedures adhere to each clients' needs. The ideal System Administrator I will have a passion for and drive to keep up with the latest technology trends, a hunger for learning, and understands the core principles of good customer service.
Support clients both remotely and onsite on a recurring and/or ad hoc basis while adhering to 1Path processes and standards
Troubleshoot desktop, software, and printing problems
Install and/or upgrade Microsoft Operating Systems
Perform Helpdesk and System Administration duties for a wide range of customers
Conduct scheduled system checks and perform maintenance in accordance with the scheduled support windows
Learn and adhere to applicable data privacy practices and follow SOC 2/ITSM policies & procedures
Enter, manage, and update IT support tickets within our proprietary ticketing system
Document resolution for hardware and software helpdesk requests and support root cause analysis
Ownership to track status of all tickets, including those elevated to higher level support, through resolution with follow-up with end-user
Willingness to provide after-hours emergency support on a rotating basis
Take initiative to become further educated in relevant systems administration, information technology, and emerging trends Required Skills
Soft Skill Requirements
Good customer service skills
Strong interpersonal skills and a willingness to work with others
Ability to work through a variety of methods including mail, Microsoft Teams, telephone, and face-to-face
Excellent verbal & written communication skills
Strong analytical, evaluative, and problem-solving abilities with ability to multitask in fast-paced environment
Ability to learn and willingness to take on more complex tasks
Ability to diligently create and maintain clear and concise documentation
Ability to clearly relay technical data to non-technical individuals
Proven ability to work successfully with limited supervision
Experience with ticketing systems a strong plus!
3+ years experience providing end-user desktop support and infrastructure systems management
Microsoft Edge Devices – Install and support Windows 10/11 OS including command line and client support
Microsoft Server/Cloud – Hands on experience with Windows Server 2012/2016/2019 and Microsoft 365
Active Directory administration
Mobile Devices – Install and configure supported iOS and Android devices
Software – Install and support computer and mobile device software issues including Office 2016/2019/365 suite and line of business applications and work with vendor support.
Hardware – Install and support physical components of hardware and work with vendor support.
Network – Basic understanding of TCP/IP protocols and various networking devices.
Security – Install and support common Anti-Virus and Endpoint Threat Detection software. Basic awareness of security threats and incident response.
Spam Filtering – Familiarity with usage and basic support
Backup Systems – Basic support and troubleshooting
Familiarity with MFA/SSO/Web Security
Proficiency supporting Mac computers a plus!
Technology related Bachelor’s or Associates degree, or related IT experience
Industry relevant certifications such as: CompTIA A+, CompTIA Network+ a plus!
Travel may be required for recurring scheduled onsite visits and/or on an ad hoc basis
Access to reliable transportation
Valid driver’s license required
1Path Benefits (Full-Time Employees)
401K with Company Match
10 Paid Holidays
Access to Telemedicine Services
Voluntary Benefits: Accidental Injury, Critical Illness, Hospital Indemnity, Pet Insurance, Home/Auto Insurance
Certificate Exam Reimbursement Up to $400!
Career Coaching through Learning & Development Manager
Our anticipated compensation reflects the cost of labor across several US geographic markets, and the range below indicates the low end of the lowest-compensated market to the high end of the highest-compensated market.
Compensation will be commensurate with experience. The hiring pay range for this position is anticipated between $50,000 - $60,000 annually.