• Research to identify opportunities to standardize and improve a customer’s IT Infrastructure, partnering with the leadership of your team or the Technical Account Manager 
• Rotational work with transitional support.  
• Introduction to processing and executing a statement of work.  
• Imaging Laptops, Servers, and supporting clients with projects including but not limited to Microsoft azure, O365, email migration and server migrations. 
• Staging Items for installation [ e.g. – Firewalls] 

• Working alongside your peers on project tasks, learning best practices with Active Directory, Teams/SharePoint Integration, and other software configuration. 
• Strong focus on enhancing your skill set to develop into subject matter expert to support future growth in the organization.  
• Assist clients with system and solution migration to validate seamless transition and exemplary service at every touch point.   
• Following task completion, generating knowledge article creation to support department effort of standard operating playbook.  

Soft Skill Requirements  

• Excellent written and verbal communication skills  
• Demonstrates strong reasoning, problems solving, and critical thinking skills  
• Collaborative team player who is open to feedback

Professional and Technical Qualifications  

Technical Competencies  

• 5+ years experience providing end-user support and infrastructure systems management  
• Microsoft Edge Devices – Install and support Windows 10/11 OS including command line and client support  

• Microsoft Server – Intermediate to advanced administration of Windows Server 2012/2016/2019 and familiarity with Server 2022  
• Microsoft Active Directory – Creation, management, and support  
• Group Policy – Policy creation, management and support  
• PowerShell – Strong experience with scripting and other command-line interfaces preferred  
• Office 365 / Exchange migration and migration support  

• Office 365 and Microsoft Office 2013/2016 application management and troubleshooting  
• Cloud Services – Direct support of cloud services, SaaS, and/or IaaS applications and systems. Experience with Azure or AWS highly desirable  
• Software – Install and support computer and mobile device software and line of business applications and work with vendor support as needed  
• Hardware – Install and support physical components of hardware and work with vendor support  
• Network – Advanced understanding of TCP/IP protocols and various networking devices to include building tunnels for a VPN network and understanding of Firewall NAT configurations.  

• Firewall – Configuration, installation, management, and troubleshooting. Experience with Cisco and SonicWALL devices highly desirable  
• Security – Intermediate to advanced configuration and support of common Anti-Virus and Endpoint Threat Detection software. Strong understanding of security threats, security threat and vulnerability remediation.  
• MFA & SSO – Configuration, management and support  
• Web Security – Configuration, management and support  
• Spam Filtering – Configuration, management and support  

• Backups Systems – Management and support. Experience with Veeam highly desirable  
• VoIP Services – Basic troubleshooting and support  

1Path Benefits (Full-Time Employees)  

• Medical Insurance  

• Dental Insurance  
• Vision Insurance  
• Life Insurance  
• 401K with Company Match  
• 10 Paid Holidays  

• Access to Telemedicine Services 
• Voluntary Benefits: Accidental Injury, Critical Illness, Hospital Indemnity, Pet Insurance, Home/Auto Insurance  
• Certificate Exam Reimbursement Up to $400!  
• Career Coaching through Learning & Development Manager