Temp F/T In Plant Support Assistant

Focus On The Family, Inc.

Colorado Springs, CO

The In Plant Support Assistant position exists to input customer and job data to accelerate the processing of jobs through the In Plant. Requires accurate typing and transfer of information into the software package, to allow faster growth and greater outreach to potential customers. This position further supports the ministry-wide print needs through data and direct interaction for all contracted print devices.

Essential Duties/Responsibilities:


Collects and/or distributes job tickets to the production floor

Inputs production data into the In-Plant Management Information System (MIS)

Interacts with Scheduler and Floor Leads to ensure data is complete

Reconcilesdata to make sure all positions and job steps have been completed, comparing quote to accounting entry and ensuring completion

Updates Job Tickets to reflect actual work preformed

Sales Support:

Assists with gathering information for quotes and future job considerations

Writes letters, emails, or interacts by phone with customers and staff to facilitate accurate, quality outcomes in the In Plant

Increases job ticket accuracy and information allowing for maximum performance by production staff

Keeps customer information up to date

Copier/Printer Support:

Sets up PINs and passwords for Multi-Functional Print Devices (MFDs) as part of the Onboarding process

Programs printers and maintains database for effective use of MFDs for all employees

Responds to PIN requests by both users and IT

Does preliminary maintenance to include paper jams, replenish paper and toner for all MFDs

Contacts vendor for all higher-level maintenance needs and schedules service

Reports usage to vendor when automation fails, or device is offline

Polls all devices monthly and compiles all user data for billing and submits data to accounting

Team Responsibilities:

Develops ideas and suggestions toward continuous process improvement; takes personal responsibility for quality of the team's results

Takes personal responsibility for housekeeping and safety within the team's work area

Contributes toward meeting predetermined performance objectives

Remains flexible and willing to work anywhere with any team member when there is a need

Remains dependable and punctual, has a good attendance record

Other Duties/Responsibilities:

All In Plant Staff have cross training opportunities and are expected to engage in non-specialized work in other areas. This includes shipping, manufacturing, and take-off any other production machine

Performs other duties as assigned

Working Environment/Physical Requirements:

Must be able to pass a Post Offer Prehire Physical exam

Noise from various mail/material-handling machines

Fumes from forklift exhaust

Dust associated with mail and packing materials

Lifting and carrying of material up to 60 pounds

Must be able to push/pull 50lbs

Must be able to stand 6 - 8 hours/day

Must be able to bend, crouch, squat, crawl, kneel, balance, and reach above head

Requires repetitive tasks/motions, good eye-hand-foot coordination, and good manual dexterity

Must be able to hear alarms/phone/normal speaking voice



Exemplifies Ephesians 5:1-2, “Therefore be imitators of God as dear children and walk in love, as Christ also has loved us and given Himself for us...”

Pursues the Great Commission given by Jesus Christ in Matthew 28:19-20, “Go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all things that I have commanded you; and lo, I am with you always, even to the end of the age.”

Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of Focus; adheres to the Standard of Moral Conduct and Statement of Faith; upholds Focus on the Family's ministry in prayer

Prays personally for Focus on the Family’s staff and constituents and may occasionally lead in a public prayer

Engages in Christian ministry

Demonstrates behaviors aligned with FOF core values

Personal Characteristics:

Detail-oriented; Self-motivated; Flexible; Dependable; Team Player


High School Diploma or equivalent

1-2 years of Material Handling experience

Possesses the ability to identify logical steps in a process

Knowledge of software applications including, Accura (MIS), MS Office (Word, Excel, PowerPoint, Outlook, and Access)

Skills, Abilities, and Special Talents/Gifts:

Requires coordination sufficient to operate various machines

Ability to function in a team environment with ability to encourage other team members

Quick learner, not easily distracted

Ability to communicate and write effectively

Ability to work autonomously

Strong analytical and organizational skills

Proficient skills in use of computer

Ability to troubleshoot and resolve technical problems

Attention to detail

Pay Range: $17.00 to $19.75/hr

Focus on the Family puts a high value on our team members and offers a unique benefit package.

Employees scheduled for 20 hours or more per week are eligible for:

  • Norton LifeLock ID Theft Coverage
  • Legal Shield/ID Shield Coverage
  • 403B Retirement Plan
  • Vacation Time & Vacation Payout
  • Sick Time
  • Holidays
  • Service Awards
  • Community Service Days
  • Bookstore Discount
  • Fitness Center

Employees scheduled for 30 hours or more per week are eligible for all the above and:

  • Medical Plan
  • Dental Plan
  • Vision Plan
  • Life Insurance
  • Disability Insurance
  • Flexible Spending Accounts
  • EAP (Employee Assistance Program)
  • Tuition Reimbursement
  • Warehouse Membership Reimbursement

Note: This is a summary and should not be construed as future promises to continue to provide benefits as outlined above. For complete and definitive language, refer to the governing plan documents.

*Temporary employees are not eligible for benefits, except for:

  • Sick Time
  • Bookstore Discount
  • Fitness Center