JLL is seeking a Tenant Services Representative (TSR) to support and ensure organizational excellence at a JLL client property. You will provide administrative support to the General Manager (GM) and Property Management Teams and maintain positive relations between building tenants and owners and JLL.

Job Functions

Admin/Operations Responsibility

• Provides direct administrative support to Managers and Chief Engineer (CE) and tenants as needed
• Ensure that 100% of certificates of insurance for tenants and contractors are accurate and in compliance with standards
• Responsible for the overall cleanliness of the reception, lobby, and/or building managed conference room areas
• Assist in Management Audits and prepares all files and records in preparation for the audit annually
• Prepare and send all in and outgoing mail and packages including certified, overnight and special deliveries
• Type general correspondence and memos using mail merge for large mailings.
• Create, maintain, review, purge and forward files to appropriate storage location in accordance with company record retention policy
• Update and file all documents for Vendors and Customers and ensure that contract and lease administration files are accurate and up to date
• Maintain and update employee, clients and customer contact databases.
• Organize department lunches, meetings, events and business travel and all conference room reservations
• Enforces compliance with insurance requirements among tenants, contractors, vendors and suppliers. Documents incidents of potential liability to property and equipment and forwards information to appropriate risk management personnel. Establishes and implements compliance enforcement procedures
• Establishes the new tenant welcome and orientation program as follow-up to tenant construction coordination process managed by the (GM)
• Develops, revises and coordinates implementation of property manuals within the portfolio with the assistance of the property team members. Property manuals include, but are not limited to the Tenant Handbook, Team Handbook, Hazard Communication Program, Building and Tenant Emergency Response Manuals, Space Utilization Guide and Lease Summary Book
• Assists (CE) in meeting the assigned criteria within the Operations Audit.
• Ad hoc administrative requests

Financial Responsibility

• Process all aspects of accounts receivable (AR) and accounts payable (A/P) including coding invoices and billing tenants
• Obtain completed W-9 forms from all vendors
• Initiates cost reduction programs relative to office supplies, equipment and furnishings and maintain such
• Negotiates office equipment leases and maintenance agreements while ensuring technological advancement of support systems fall within budget guidelines
• Coordinates timely repair and maintenance of office equipment
• Tracks budget line items relating to administrative account purchases and resolves negative variances relative to budget
• Prepare manual adjustment forms for all miscellaneous tenant service requests and ensure they are processed correctly on a monthly basis
• Ensure engineers take monthly readings from electric meters for tenants that have supplemental units.
• Enter data on tracking spreadsheet, calculate what is owed, bill the tenants, and add charges to monthly manual adjustment forms
• Prepare invoices to be billed back to clients and send out accordingly for payment. Copies of invoices must be sent to JLL corporate

Education & Skills Requirements

• Bachelors Degree required
• 0-2 years of professional work experience/entry level
• A passion and desire to grow a career within Property Management/Commercial Real Estate
• Commercial real estate experience is a plus
• Advanced oral and written communication skills
• Proficient knowledge of Microsoft Office/Suite
• Ability to speak effectively before small groups of tenants or employees
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions for office equipment, and procedure manuals
• Strong organizational skills and attention to detail
• Self-starter, able to manage multiple projects simultaneously and under pressure
• Develop effective and constructive solutions to challenges and obstacles
• Ability to work efficiently autonomously or as a member of the team
• Capability of developing proficient knowledge of other standard software programs or piece of technology identified as standard for JLL or the client
• Knowledge of Cash, Yardi and 4sight is preferred
• Ability to work, on occasion, flexible hours which may exceed 8 hours in a day, 5 days in a week or 40 hours in a week.

Physical Work Requirements / Conditions

In compliance with the American’s with Disabilities Act (ADA), the Tenant Service Coordinator’s responsibilities are such that in order to perform the required work in a safe and satisfactory manner, the following minimum physical requirements apply:

• Is regularly required to sit for long periods of time
• The employee frequently is required to stand, walk, reach with hands and arms, stoop, kneel, crouch or crawl
• Reading Video Display Terminals, order forms and other written documents
• Lifting a minimum of thirty-five (35) pounds
• Using and accessing stairwells during emergencies
• Using keyboards for typing and computer input
• Hearing, speaking and answering the office telephone system
• Reasonable accommodations may be made to enable individuals with disability the ability to perform the essential functions