(USA) Academy Coach, Academys
What you'll do...
Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning.
Conducts training classes in accordance with the block schedule by executing activities as designed; completing additional activities as indicated (for example, monitoring Virtual Reality training utilization, overnight teaching, end of day activities) across multiple Academy locations, including virtually; Staying informed on changes in store processes by working with associates and leaders within their home store.
Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and ensuring diversity awareness.
Delivers training to facility -level associates through Regional-level leadership by leveraging different modalities (for example, in-person training, Academy Connect, VR, future technology); implementing and supporting training for specialty and change initiatives.
Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executing business processes and practices.
Conducts visits within facilities in assigned area to ensure classroom learnings are translating to expected performance of facility processes and reports to facility and catchment leadership.
Engages in content teach-backs and co-facilitation of content with peer Academy Coaches and Academy leaders with a focus on giving and receiving feedback using the Academy model (Situation Behavior Impact). Continuous focus to improve on facilitation and delivery skills to deliver a world class learning experience; coordinating with facility and facility leadership leadership by providing insight on talent potential and feedback on succession plans; providing weekly leadership feedback on participants attending Salaried Manager Core training.
Conducts facilitation audits on all Academy roles.
Participates in content development and reviews to provide feedback and suggestions to the Learning Services team; Conducting assessment reviews in partnership with the Learning Services team to validate accuracy of content.
Supports the adoption of structure and change initiatives through engaging with associates within home and assigned facilities; educating associates on change initiatives through classroom training and virtual classroom facilitation.
Supports Academy facilities outside of class delivery time by providing customer service, assisting in the execution of facilities processes and executing tour to teach.
Judgment: Use Appropriate Judgment : Identifies, reviews, and applies policies and procedures to make informed judgments. Identifies and uses facts, information, and expertise to set priorities and make informed decisions. Uses data and evidence to determine the causes of problems and develop solutions to address them.
Execution and Results: Manage Execution and Results : Holds associates accountable for completing work within expectations and time requirements. Plans and manages own and others' time, based on business priorities, and follows up to ensure all work requirements are completed in a timely and accurate manner. Identifies and obtains the resources needed to complete projects. Encourages associates to strive for excellence, efficiency, and quality in work practices.
Planning and Improvement: Plan and Pursue Team-Based Improvement : Coordinates and aligns planning with organizational initiatives and direction. Looks at work plans and makes changes, as needed, to achieve team or work group objectives. Sets realistic timelines for goal accomplishment. Improves work processes and practices to increase performance and results.
Influence and Communicate: Increase Commitment : Promotes ideas and links them to business needs and benefits. Builds trusting, cooperative relationships and alliances with others, inside and outside of the organization. Effectively communicates clear, up-to-date information on business plans and priorities (for example, change initiatives). Shares experience and ideas with associates across the organization.
Ethics and Compliance: Manage Ethics and Compliance : Instructs associates on how to act in accordance with policies and procedures, and supports their efforts in doing so. Ensures associates demonstrate the highest standards of integrity and ethics in work situations. Corrects ethical and compliance issues, enforcing compliance and administering appropriate consequences as needed.
Talent: Supervise Associates : Provides specific, honest, accurate, and timely feedback on associate performance. Assigns tasks to associates that fit their skill levels and maximize team performance. Uses people processes (for example, selection, development, performance evaluation) to ensure effective associate performance. Recruits and hires the associates needed to meet business requirements. Teaches, guides, and assists in the development of associates.
Adaptability: Adapt - Adapts to changing work demands. Stays focused on own work when faced with change or difficulties. Stays open to and learns from assignments and feedback. Learns and adapts to digital systems, strategies, and processes using different digital tools to complete essential job functions.
Customer/Member Centered: Serve the Customer/Member - Shows care and concern when serving our customers/members. Asks questions in order to understand customer/member needs. Uses policies and information in order to exceed customer/member expectations. Finds and uses the right resources (people, products, tools, technology) at the right time in order to resolve customer/member requests.
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.Current Walmart associate with 18 months’ experience in Walmart operations as a salaried member of management supervising non-exempt associates/employees.
Successful completion of a firearms- specific Criminal Background Check (CBC) and Firearms Authorized Training (if applying for a position in a store that sells firearms).
State issued Certificate of Eligibility (if applying for a position in a store that sells ammunition).
Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.Salaried Walmart operations experience supervising 5 or more direct reports with responsibility for performance management, mentoring, hiring, and firing